Refund & Cancellation Policy

This policy outlines the rights and obligations of vendors, sellers and the platform with respect to order cancellations, refunds and returns. By using our platform, you agree to the terms below.

1. Order cancellations

1.1 Seller-initiated cancellations

Before the shipment is booked: sellers can cancel an order at no charge before the shipment has been booked with our courier partners. No commission or fees apply to these cancellations.

After the shipment is booked or picked up: cancellations are no longer permitted. The seller must proceed with the order, and any cancellation request from the end customer is treated as a refused delivery (see section 2).

1.2 End-customer cancellations

If the end customer refuses to accept the order on delivery, the order is returned to the vendor’s inventory. No refund is issued to the seller or the end customer, and the seller remains responsible for applicable fees, including shipping and handling.

2. Refunds

Once an order has been shipped, no refunds are provided to the seller or the end customer. Exceptions may apply where the product is defective, damaged or not as described; these are handled through the dispute resolution process below.

3. Returns to vendor inventory

Orders that are undelivered or refused by the end customer are automatically returned to the vendor’s inventory. No refund is processed in such cases, and the seller is responsible for return shipping or handling fees incurred.

4. Disputes and resolution

In a dispute about cancellations or refunds, the platform may mediate between sellers, vendors and end customers. Our decision is final, subject to applicable laws.

5. Changes to this policy

We may modify this policy at any time. Changes are communicated to sellers and vendors by email and are effective immediately upon posting.