Delivery and Shipping Policy

This policy outlines the terms and conditions governing the delivery and shipping of orders placed through Sourceinfi. By placing an order, you agree to comply with and be bound by this policy.

Order dispatch

We typically process and dispatch all orders within 48–72 hours of receipt. Our logistics partners, including established national and international couriers, provide wide delivery coverage. Delivery times vary with the destination and generally range from 3 to 12 working days.

Domestic orders

Shipping charges

Free shipping is not available unless explicitly stated as part of a promotional offer on our platform. Charges for domestic orders are calculated on the weight of the package and are shown in the pricing section of the seller panel when the order is placed.

Delivery times

Deliveries are scheduled between 10:00 AM and 6:00 PM on business days (Monday through Friday). We make every effort to ship during holidays, but deliveries on public holidays are not guaranteed.

International orders

Shipping charges

Shipping charges for international orders are additional and vary with the destination and service provider. They are billed at actual cost as determined by the third-party logistics provider.

Express shipping

Requests for express shipping incur additional charges. Free shipping promotions do not apply to express shipping.

Mandatory shipping information

Customers must provide accurate and complete shipping information: full name, address (with city, state, country and postal code), landmarks where applicable, and contact numbers including an alternate number. Inaccurate information may result in delivery delays or failure.

Liability and disclaimers

• Delivery efforts: Sourceinfi will make every effort to deliver orders promptly, but is not responsible for delays, loss or damage caused by natural disasters, accidents or errors by the shipping provider, nor for losses resulting from incorrect shipping information.
• Unavailability of recipient: if the recipient is unavailable, the courier will contact them to arrange re-delivery or collection from the courier’s office. For office deliveries, parcels may be left at the security desk.
• Unforeseen delays: we are not liable for delays caused by unforeseen circumstances.

Policy changes

Sourceinfi may amend this policy at any time. Changes are communicated by email or by an updated policy posted on our platform, and take effect immediately upon posting.